You can tell the team about a problem without leaving your page. Use this if something in Beelocity does not work, shows a wrong figure or a badly translated word, or could simply be better. You point at the thing you mean, such as a column, a field or a button, and you say what is wrong in a sentence. The team sees exactly where you pointed, so you never have to describe where to find it.
Anyone who is signed in can do this, on any page of the app. The one exception is the Terminal, the till’s selling screen, which has neither the menu entry nor the shortcut.
Switching it on
There are two ways:
- From the menu. Open your user menu, which is the square with your initials at the top right. Choose More, then Report. The shortcut is shown beside it. On a phone or a tablet, this is the way in.
- From the keyboard. Press Ctrl+Shift+F, or ⇧⌘F (Shift-Command-F) on a Mac. It works from anywhere on the page, even while you are typing in a field. It also works with any keyboard layout: French, Arabic or English.
A bar appears along the bottom of the screen. It tells you what to do, and it shows the name of whatever you are pointing at. The page makes room for the bar, so nothing is hidden behind it. You reach the bottom of a long list by scrolling, as usual.
Pointing at what you mean
Move the mouse over the page. Beelocity outlines whatever is under the pointer. The bar names it in Beelocity’s own words, for example a button and the page it is on. Then click the thing you mean, to pick it.
While the bar is showing, a click only picks. Clicking New does not open a form, and clicking a link does not leave the page. Everything works as usual again after you leave.
You can also use the keyboard. Press Tab to move the outline from one element to the next, and press Enter to pick the outlined element.
Saying what it is, and sending it
When you pick something, a short form opens. Its first line names what you picked, so you can check that it is the right thing. Under it is a picture of your screen with that thing outlined (see The screenshot). Then the form asks four things:
- Kind says what this is. Choose one of four:
- Not working means that something does not do what it should.
- Incorrect means that a figure, a word or a translation is wrong.
- Suggestion means that something could be better, or is missing.
- Question means that you are not sure how to do something.
- Title takes a few words, up to 120 characters.
- Details says what happened, and what you expected instead. You can leave it empty.
- Severity says how much it gets in your way, and the form asks it only for Not working and Incorrect. Choose Low, Medium (the starting choice), High, or Blocking if it stops your work.
Click Send. A message confirms that the team has it and gives you its number. If you click Cancel instead, you go back to pointing and can pick something else.
The screenshot
Above the questions, the form shows a small picture of your screen as it was when you clicked, with the thing you picked outlined. Beelocity takes it for you, so you have nothing to capture, save or attach. The picture shows only what you could see of this page, and not the form itself. It never shows another tab, another program or the rest of your computer.
The picture goes with what you send, unless you say otherwise. Your screen may show something that you would rather not send, such as a client’s details or someone’s pay. If so, turn off Include a screenshot before you click Send. The picture then leaves the form, and your words go alone. Product photos and logos appear in the picture as grey boxes. If Beelocity cannot take the picture, the form says so, and you can still send what you wrote.
Only Beelocity’s team sees the picture. Beelocity keeps it for 90 days after the team has finished with what you sent, and then deletes it. What you wrote is kept.
What the team receives
The team receives what you typed, your name and email, and the organization you had open. It also receives the page you were on and the element you pointed at. Beelocity names that element in its own words, such as a column of a list. Beelocity’s version, your interface language, the size of your window and your browser go with them. So does the screenshot, unless you turned it off.
Apart from the screenshot, Beelocity reads nothing from your screen. It does not read your figures, your clients’ names or the contents of the record you were looking at. If the team needs one of those and you turned the screenshot off, write it in the details yourself.
You can send up to 20 in an hour. If you send more, Beelocity asks you to try again a little later.
Leaving without sending anything
Press Esc, press the shortcut again, or click the × at the end of the bar. On a phone or a tablet, a tap picks, so the × is the way out.